KOYEED Terms & Conditions
1. Introduction
These Terms & Conditions govern all purchases made through KOYEED, including physical nail products and digital eStorybook products. By placing an order, you agree to the policies stated below:
2. Payment Methods
Last updated: 17 July 2026
2.1 Singapore Customers (SG Only)
Listings marked with “SG Only” accept the following payment methods:
• PayNow
• PayLah!
​​
All payments must be completed before order processing begins.
2.2 Overseas Customers (Worldwide Label)
Listings marked with “Worldwide” are available for international customers.
Payment method for international orders:
• Bank Transfer Only
Accepted currencies:
• SGD (priority currency)
• USD
​​Customers are responsible for any bank transfer fees.
2.3 eStoryBook Purchases
For digital eStoryBook products:
• Credit card payments are accepted
• Supported currencies: SGD (priority) and USD
• The eStoryBook access link will be provided after payment is confirmed
-
Contact Koyeed on WhatsApp Chat or Email: sales@koyeed.com for further enquiry.
3. Shipping Policy
Last updated: 17 July 2026
3.1 Singapore Orders
For SG‑only listings:
• Local delivery within Singapore
• Delivery timelines vary depending on delivery mode and courier availability
• Delivery proof will be provided
3.2 International Orders
For worldwide listings:
• International shipping applies
• Customers are responsible for import taxes, customs duties, VAT/GST, or any additional fees charged by their country
• Delivery proof will be provided
• KOYEED is not responsible for delays caused by customs or international couriers
3.3 Processing Time
For SG-Only listings:
All orders require 1-2 hours of processing before shipment.
Processing time may vary during peak seasons or due to stock availability.
​
For worldwide listings:
All orders require 3–7 business days of processing before shipment.
Processing time may vary during peak seasons or due to stock availability.​
-
Contact Koyeed on WhatsApp Chat or Email: sales@koyeed.com for further enquiry.
4. Refund & Return Policy
Last updated: 17 July 2026
4.1
KOYEED does not offer refunds or returns for:
• Nail products
• International orders
• Digital eStoryBook products
• Items delayed due to the courier or customs
​
All sales are final.
5. Chargeback & Dispute Policy
Last updated: 17 July 2026
5.1
To protect both the buyer and KOYEED:
• Delivery proof will be provided for all physical orders
• For digital eStoryBook purchases, access logs and delivery confirmation will be used as proof
• Filing false chargebacks is considered fraud and may result in legal action
• KOYEED reserves the right to provide evidence to payment processors to dispute any chargeback
6. Product Disclaimer
Last updated: 17 July 2026
6.1
To protect both the buyer and KOYEED:
• Delivery proof will be provided for all physical orders
• For digital eStoryBook purchases, access logs and delivery confirmation will be used as proof
• Filing false chargebacks is considered fraud and may result in legal action
• KOYEED reserves the right to provide evidence to payment processors to dispute any chargeback
7. Intellectual Property
Last updated: 17 July 2026
7.1
All KOYEED branding, images, designs, eStoryBook content, and website materials are protected by copyright.
You may not:
• Copy
• Reproduce
• Redistribute
• Modify
• Sell
Any KOYEED content without written permission.
8. Privacy & Data
Last updated: 17 July 2026
8.1
KOYEED collects only the essential information needed to process orders:
• Name
• Contact details
• Shipping address
• Payment confirmation
• Email for digital product delivery
9. Limitation of Liability
Last updated: 17 July 2026
9.1
KOYEED is not responsible for:
• Courier delays
• Customs delays
• Import taxes
• Incorrect addresses provided by customers
• Misuse of nail tools
• Digital access issues caused by customer devices or internet connection
10. Governing Law
Last updated: 17 July 2026
10.1
These Terms & Conditions are governed by the laws of Singapore for all SG‑only listings and transactions.
For international orders, these Terms & Conditions follow general international commercial practices, and any disputes will be handled under Singapore jurisdiction, unless otherwise required by the customer’s local law.
11. Contact
Last updated: 17 July 2026
11.1
For any questions or clarifications, please contact KOYEED customer support via the communication channel provided in your purchase listing and on our website, www.koyeed.com.
A Note to Our Valued Customers
At KOYEED, we believe that clarity supports trust. Our Terms & Conditions are provided to ensure a shared understanding between all parties, so that every customer knows exactly how our services and processes work.
​
Thanks to our team's diligence and our customers' kindness, our interactions have always been smooth and respectful. We have not encountered difficult situations, and we are grateful for the cooperative spirit shown by everyone who chooses KOYEED.
These guidelines are displayed simply to support transparency and mutual understanding.
​
We warmly welcome you to review them at your convenience, and we look forward to continuing to serve you with care, professionalism, and a positive experience throughout your journey with KOYEED.