About SingPost Mailing & Tracking — A Gentle Reminder for Our Customers
For customers who select Mailing Service, your parcel will be sent through SingPost, Singapore’s national postal service.
After we hand over your parcel at the post office, it goes through SingPost’s internal process:
The postman collects the mail
SingPost sorts it at its processing centre
The tracking number becomes active only after SingPost scans it into their system
Because of this, it is normal for the tracking number to show “invalid” or “not found” at the beginning.

