Koyeed Payment Policy Update
We’re truly sorry to have to make this change, but we’ve encountered repeated situations where customers placed orders without completing payment, missed appointments multiple times, or cancelled after we had already packed and prepared their items. Our team spent time processing these orders and waiting for collections that didn’t happen — often with no notice. It’s disheartening, and it affects our ability to serve everyone fairly.
To protect our team’s time and ensure smoother operations, we’ve made the difficult decision to require payment in advance before booking a collection appointment. For Singapore customers, we’ll be using PayNow and PayLah! to keep things simple and secure. We hope for your understanding — this change isn’t about being strict, but about respecting the effort behind every order. Thank you for walking this journey with us 💖.
The Koyeed Team